Agent18 Shipping Policy
We’re happy to offer our U.S. customers free shipping and handling on all orders over $15.00! If you opt for this method, your order will be sent through USPS Priority Mail which includes tracking. Delivery is usually within 2-5 business days. We ship from our warehouse in southern California, so the shipping time will vary largely based on how far we are from you. You can calculate how much shipping will cost you at check-out.
For international customers, we offer USPS shipping. Exact costs can be calculated at checkout before you submit your order. We currently ship to Canada, the U.K., Ireland, France, Germany, Spain, Australia, Belgium, Brazil, Denmark, Finland, Italy, Japan, Portugal, Mexico, the Netherlands, New Zealand, Norway, Spain, Sweden, and Switzerland. Import fees, taxes, and duties are the customer's responsibility.
Agent18 Return Policy
Agent18 will accept returns and exchanges within 30 days of you receiving your order. If an item is defective, as a customer benefit Agent18 will pay for shipping and handling costs associated with sending you a new case however you will be responsible for covering shipping to return the defective item. If you wish to return an item for any reason other than a defect the original shipping charge will not be refunded. To set up a return, please contact us here.
After 30 days, your Agent18 item will fall under our lifetime warranty if you have a problem or our Agent18 Trade-in Program if you'd like to exchange an old case for a new item.