Privacy Policy

Last modified: September 2011

Introduction

Agent18 respects your privacy and we are committed to protecting it.

This Privacy Policy (the “Policy”), in conjunction with our Terms of Use and Idea Submissions Policy, describes the personal information that we may collect from you, or that you may provide on the Agent18 website and any subdomains thereof (our "Website"), and how that information may be used or disclosed by us.  This Policy does not apply to information provided to or collected on any other affiliated sites or third-party sites or by any third-party applications that may be linked to or be accessible from the Website.

Please read the following carefully to understand our Policy and practices regarding your personal information and how we will treat it. By using or accessing our Website, you agree to this Policy. This Policy may change from time to time and your continued use of the Website is deemed to be acceptance of such changes, so please check the Policy periodically for updates.

Transaction and Data Security

Transaction Data
Please be advised that Agent18 does not store customer-related transaction data, including customer credit card numbers or security codes or related transaction-processing information, on any part of the Website or its servers.  Financial information required in connection with your web purchasing activity is handled and maintained by and through the servers of third-party vendors.  Agent18 is not responsible for, and hereby disclaims and any and all liability as a result of, any and all damages or harm resulting from the unauthorized use or disclosure of any customer-related transaction data maintained by any third-party, including any incidents of hacking or other data or security breaches affecting any customer financial data.

Other Data
We have implemented measures designed to protect the personal information you submit to the Website from accidental loss and from unauthorized access, use, alteration or disclosure. Unfortunately, the transmission and storage of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information to Agent18 is at your own risk.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We also urge you to be careful about giving out information in public areas of the Website. The information you share in public areas may be viewed by any user of the Website.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information on or to the Website. We do not knowingly solicit or collect personal information from children under 13. If you are under 13, please do not register on the Website, make any purchases through the Website or send any information about yourself to us, including your name, address, telephone number or e-mail address. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at questions@agent18.com.

Information We Collect About You

We collect several types of information from and about users of our Website, including information you provide to us, information we collect as you visit and navigate the site, including usage details, IP addresses, and information collected through cookies, and any information we receive from third parties, for example, our business partners.

Information You Provide to Us

We may collect and use the following information that you provide to us:
-Information that you provide by filling in forms on our Website. This includes any information you provide at the time of registering on our Website, posting material on the Website, or requesting further services. We may also ask you for information when you report a problem with our Website.
-Records and copies of your correspondence (including e-mail addresses), if you contact us.
-Details of transactions you carry out through our Website and of the fulfilment of your orders. You may be required to provide financial information before placing an order through our Website.

Idea Submissions Policy
Please read and familiarize yourself with our Idea Submissions Policy prior to submitting ideas for new products or designs.  Any such submissions by you will be subject to our Idea Submissions Policy as well as this Policy.

Usage Details, IP Addresses and Cookies

Usage Details and IP Addresses
As you visit and navigate the Website, we may collect information, including, but not limited to, web session data, traffic data, location data, and other communication data.  We may also collect information about your computer and internet connection, including, but not limited to, your IP address, operating system and browser type. Statistical data about our users' equipment, browsing actions and patterns used to report aggregate information to our advertisers generally does not identify any individual.

Cookies
We may use cookies, which are small files stored on the hard drive of your computer, to help us to improve our Website and to deliver a better and more personalized service to you. A cookie does not collect personal information about you.  Use of cookies helps us to:
-Estimate our audience size and usage patterns.
-Store information about your preferences, allowing us to customize our Website according to your individual interests.
-Speed up your searches.
-Recognize you when you return to our Website.

You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website or use certain features of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you direct your browser to our Website.

Third-Party Advertiser Use of Cookies
The Website may display advertisements served by third-party advertising companies. Please note that such advertisers may also use cookies, either alone or in conjunction with “web beacons” or other tracking technologies to collect information about our users. We do not have control over third-party advertisers' cookies or how they may be used. If you have any questions about an advertisement, you should contact the responsible advertiser directly.

User Contributions

You are responsible for any content, including personal information, that you contribute to be published or displayed (hereinafter, "posted") on the Website, or transmit to other users of the Website (collectively, "User Contributions").  Your User Contributions are posted on and transmitted to other users of the Website at your own risk. Although we limit access to certain areas of the Website, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. You understand and acknowledge that, even after removal, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our [Terms of Use] and known or suspected violations should be reported to questions@agent18.com.

Uses Made of the Information

We use information that we collect about you or that you provide to us, including any personal information, in the following ways:
-To present our Website and its contents in a suitable and effective manner for you and for your computer.
-To provide you with information, products or services that you request from us.
-To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
-To notify you about changes to our service.
-To allow you to participate in interactive features of our service, when you choose to do so.
-To complete any customer purchases or other transactions by you, or resolve questions regarding your transaction of billing status.

We may also use your information, or permit selected third parties to use your information, to contact you about goods and services that may be of interest to you if you have consented to be contacted for such purposes. If you do not want us to use your information in this way, or to provide your information to third parties for marketing purposes, please adjust your user preferences accordingly.

We do not disclose your personally identifiable information to our advertisers, but we may provide them with aggregated information about our users. We may also use such aggregated information to help advertisers reach the kind of audience they want to target. We may make use of the personal information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience. Even though we only disclose aggregate information that is not personally-identifiable to advertisers without your consent, when you click on or otherwise interact with an advertisement there is a possibility that the advertiser may assume that you meet the target criteria they selected.

Disclosure of Your Information

We may disclose personal information that you provide via this Website to the following third parties:
-Our subsidiaries and affiliates.
-Contractors and service providers we use to support our business, including transaction processing and billing providers.
-In the event of merger, acquisition, or any form of sale of some or all of Agent18's assets, in which case personal information held by Agent18 about its customers may be among the assets transferred to the buyer.

We may also disclose your personal information to third parties to:
-Comply with any court order or other legal obligation.
-Enforce or apply our Terms of Use or terms of sale and other agreements.
-Protect the rights, property, or safety of Agent18, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. Most importantly, Agent18 will not sell or otherwise share your e-mail address, phone number or contact information with any third party for purposes of advertisement or solicitation to you.

The following are additional ways for you to keep control over your information:

Cookies
If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of this site may then be inaccessible or not function properly.

Promotional Offers from the Company
If you do not wish to have your e-mail address used for promotional purposes by Agent18, you can opt-out by adjusting your user preferences. You can also always opt-out of receiving e-mail information from us, other than the e-mail informing you of the completion of user registration, correction of user data, or change of password, by logging into the Website and adjusting your user preferences.  If we have sent you a promotional e-mail, you may request that be omitted from future e-mail distributions by clicking the ‘Unsubscribe’ link located in the e-mail. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

You should review this Policy carefully, because if you do not agree with our practices, your ultimate choice is not to use the Website. Remember, by using any part of the Website, you accept and agree to our privacy practices. If we update Policy, your continued use of the Website (following the posting of the revised Policy) means that you accept and agree to the terms of the revised Policy.

Accessing and Correcting Your Personal Information

You can review and update your personal information by logging into the Website and visiting your account profile page and making changes. You may also send us an e-mail at questions@agent18.com to request access to, correct or delete any personal information that you have provided to us.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to questions@agent18.com.

Changes to Our Privacy Policy

It is our practice to post any changes we make to our Policy on this page. Please check back to review it from time to time.  The date the Policy was last revised is identified at the top of the page.