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Shipping:
Currently Agent18 only ships within the United States and Canada. Orders typically ship out within one business day.
Agent18 Warranty Policy:
Returns & Refunds
30 day no questions asked refund, replacement, & return policy.
A18 Warranty & Limitations
Warranty: Agent18 warrants that our products will be free from defects in materials and workmanship for a period of two (2) years from the date of original purchase (the “Warranty Period”). If a valid claim is submitted during the Warranty Period, Agent18 will, at its option, either repair the product or replace it with a functionally equivalent new product. Any repaired or replacement product will be covered for ninety (90) days or the remainder of the Warranty Period on the originally purchased product, whichever is longer.
Limitations and Exclusions: Agent18 makes no other warranties, either express or implied, and to the maximum extent permitted by law, the warranty and the remedies provided for are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. Agent18 specifically disclaims any and all implied warranties, including without limitation warranties of merchantability and fitness for a particular purpose, to the maximum extent allowable by law. In jurisdictions where an implied warranty may not be lawfully disclaimed or excluded, any claims under such implied warranties shall expire upon expiration of the Warranty Period.
Agent18’s limited warranty applies only to Agent18 products. The warranty does not apply to any non-Agent18 product, even if packaged, sold or used with an Agent18 product. This warranty excludes any scratching or surface damage to any non-Agent18 product, even if packaged, sold or used with an Agent18 product. This warranty does not apply to: (1) damage caused by accident, misuse or abuse, (2) defects caused by normal wear and tear due to normal aging, or (3) damage caused by modification of the product.
To the maximum extent permitted by law, neither Agent18 nor its subsidiaries, affiliates, partners, officers, directors, employees, shareholders, representatives or agents shall responsible for direct, special, incidental, indirect, punitive or consequential damages resulting from any breach of warranty or condition or under any other legal theory, including without limitation any costs of replacing personal property, or cost of recovering or reproducing any program or data stored in any device or product used with or carried in any Agent18 product. You agree that to the extent allowable by applicable law, Agent18’s maximum liability for any product sold by Agent18 shall be limited to the purchase price for such product.
In some jurisdictions, certain limitations or exclusions of liability are not allowed and/or certain consumer protection laws cannot be disclaimed as set forth above. In such jurisdictions, the benefits conferred by this warranty are in addition to the rights and remedies provided for by applicable law. To the extent that liability under such applicable law may be limited, Agent 18’s liability is limited, at its sole option, to replacement or repair of the Agent18 product.
Replacement Policy
For all instances that are outside the scope of the Agent18 warranty policy a lifetime Half-Price Replacement Program is available. For more information on this and other Agent18 programs please click here.
Making a Warranty Claim
If you wish to make a claim using the Agent18 warranty policy please contact us via questions@agent18.com
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